Total Business Solutions

IT Support Solutions

Emergency remote helpdesk, telephone, email and on-site support throughout Northern Ireland.

BMCA Solutions provide expert business grade IT support for networks, servers, desktops and applications and can provide emergency support at short notice throughout Northern Ireland. Our qualified and experienced engineers can get your systems up and running smoothly again in no time and also provide a reliable and dedicated ongoing IT support service ensuring your systems continue to run smoothly in future.

We offer a range of IT Support Solutions to suit all budgets and requirements.

Monthly Contract Support

With monthly support contract you have peace of mind that should something go wrong with your IT, expert help is on hand.
Our engineers will have remote access to your servers and often can resolve issues over the Internet. As we are familiar with our contract customers' networks, where Internet access is lost or servers are not responding, we may be able to provide simple instructions to get things working again via telephone.
Should this be unsuccessful then our service engineers will arrive on-site and carry out any necessary repairs.

Benefits of monthly contract IT Support

Unlimited telephone, email and remote support.
Unlimited on-site emergency cover for servers.
24/7 server support
4 hour on-site guaranteed emergency response for servers.
2 hour on-site targeted emergency response for servers.
No additional cost for time spent on emergency repairs though a small call out charge may apply

Emergency IT Support

If you currently don't have any contract IT support and run into problems, depending on the extent of the issue we can often provide emergency cover to assist.

This is a much more risky approach has if you have not been performing regular backups or have adequate network security then data loss and business disruption may be unavoidable. We do have hard drive raw data recovery capability but there is no guarantee data can be restored.

Response times will depend on staff availability as contract clients with Service Level Agreements will be given priority.

Next: Emergency IT Support

BMCA Solutions Limited